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FAQ

  • General Troubleshooting Steps

    If you load a game and it's blank and not seeming to load but you hear video, please do the following steps: Install the DirectX 9.0c Redistributable Verify your graphics drivers are up to date Make s...

  • A Magical High School Girl Trial Controls:

    Keyboard Controls are preset: Arrow Keys - Control Movement Z - Fire spell, Accept. X - Cancel S-  Opens the Menu C - Changes selected spell on the Quick Menu; moves menu left D - Moves menu right A -...

  • Narcissu Kickstarter FAQ

    Here are some frequently asked questions pertaining to the Narcissu 10th Anniversary Anthology Project. Q: Will there be a Japanese version of Narcissu? A: Yes. Q: Will Narcissu be available in any ot...

  • Shipment FAQ

    Here are some frequently asked questions regarding shipment issues. Q: My package is missing/damaged! What should I do? A: We take all missing and damaged package claims seriously. Send us an e-mail a...

  • T-Shirts FAQ

    Our T-shirts use different sizes based on what t-shirt they are. Generally, these are for the following body measurements. If you want to know what t-shirt sizes you are likely to wear, here is a guid...

  • GATE Manga FAQ

    Here are some frequently asked questions pertaining to the GATE manga. Q: When will the GATE manga be shipped out? A: We are working on getting Volume 2 shipped out.  Q: When will Volume 2 be shipped ...

  • Changing Language Region

    To change the region for games if you wish to play them in Japanese, please follow the following instructions: Changing the language of the Steam client: The language setting on Steam determines which...

  • NEKOPARA Troubleshooting Steps

    Depending on the error, you may need to follow these recommended steps:   If the screen is blank but there is no other error, it may be a steam cloud sync failure. If you get an error about invalid da...

  • General FAQ

    Frequently Asked Questions: Here is a list of questions we get frequently. Feel free to suggest ones that you may have, and we will periodically review them to add to this list. Thank you. Q: Does (in...

  • Kickstarter & BackerKit FAQ

    Here are some frequently asked questions pertaining to our Kickstarter campaigns and on the usage of BackerKit. Q: What happens when the Kickstarter campaign closes? A: The credit card number that you...